Age Restriction Policy
Age Restriction Recommendations into the Genting and Barclaycard Arenas
Under 14 year olds MUST be accompanied by an adult aged 18yrs + with a valid ticket, into the venue.
(i.e. 14yrs and over can come into the building on their own with a valid ticket).
Age Restriction Recommendations onto a standing floor at the Genting and Barclaycard Arenas
Under 14 year olds are not permitted on a standing floor.
14 and 15 year olds are only permitted on a standing floor when accompanied by an adult aged 18yrs +.
All visitors with disabilities wanting to purchase tickets for events at the Arena Birmingham are advised to call the Ticket Factory dedicated ticket line on 0800 640 5001. They're open from 9am to 7pm Monday to Friday and 9am to 5pm Weekends and Bank Holidays.
Please inform them at the time of booking if you need a wheelchair space or have any special requirements, so that they can arrange for everything to be ready on your arrival. They will also help you find the most convenient seating for visitors with visual and/or hearing impairments.
If you are a disabled visitor and require a carer to attend the event with you, it may be possible to claim a discounted or complimentary carer ticket. This can differ on a show to show basis, so please check with the sales advisor when you make your booking. They may ask questions to ascertain the nature of your disability to ensure you are offered the best possible seating and eligibility for a carer ticket.