Welcome to alt. tickets

Frequently Asked Questions

Who are alt. tickets?

alt. tickets form part of the DHP Family, who bring to you award winning venues such as Rock City, Rescue Rooms, Stealth Club, The Bodega & Thekla. Established in 1980, we sell primarily for DHP events and venues, but are ever expanding to include festivals and shows across the UK.

alt. tickets is a FULL Member of STAR - the Society of Ticket Agents and Retailers - the leading self-regulatory body for the entertainment ticketing industry across the United Kingdom.

Is your site secure?

Yes, we use 256-bit SSL encryption, the highest standard in common use. We use a GeoTrust Digital Certificate. The presence of SSL means you can rest assured that communications (e.g. credit card numbers) between your browser and our web servers are private and secure.

How can tell if my booking went through okay?

Once you have completed your booking you will get an on screen booking reference number, this will begin with AT followed by 12 digits. A confirmation email will be sent to the address provided. If you haven't received your email confirmation, first check that it hasn't been filtered into a spam or junk email folder. If you still haven't received a confirmation email within an hour of booking please contact us quoting your booking reference number from your on screen confirmation and we will be able to assist you further.

Telephone number: 0115 896 4456 (Opening times Monday-Friday, 9am-6pm)

Email: customerenquiries@alttickets.com

When will I receive my tickets?

You will receive your tickets within at least 30 days of the event. If you haven't received your tickets 48 hours prior to an event please contact us during our opening hours via email or telephone. Once your tickets have been dispatched you will receive an email to confirm this.

T: 0115 896 4456 (Opening times Monday-Friday, 9am-6pm)

E: customerenquiries@alttickets.com

How can I track my order?

You can track your order by clicking here.

How do I get my tickets sent to a new or different address?

If your order has not yet been dispatched, you can change your delivery address anytime using the 'Track My Order' link at the top right-hand corner of our website. Alternatively please contact us at customerenquiries@alttickets.com quoting your booking reference number and the address you wish your order to be amended to prior to dispatch.

I want to book for something this week! Will you post my tickets?

Orders placed within seven days of an event will automatically be set to E-Confirmation.

I live outside the UK, will you post my tickets?

We are unable to dispatch orders outside of the UK. However during the booking process your order will automatically be set to E-confirmation/collection from Box Office for all overseas orders.

How does an E-Confirmation work?

You will need to take a copy of your e-confirmation along with your ID to the venue on the night to gain entry. If you have booked more than 1 ticket in this transaction your party will need to arrive together.

Can someone else use my E-Confirmation?

If you would like to purchase tickets for someone else to collect you can add their name during the booking process. If it's post booking you will need to provide the individual with a letter of authorisation accompanied by a photocopy of the original booker's I.D.

What credit or debit cards do alt. tickets accept?

We accept all major cards. However we are unable to accept AMEX or Diners card.

Can I pay by any other method?

alt. tickets is an online platform and unfortunately we are unable to offer telephone bookings.

Why do you charge a booking fee?

The face value of a ticket is shared between the promoter, venues, and the artist. The booking fee that we charge is our sole source of revenue. This includes the processing fee levied by the banks, the VAT payable on the fee, our investment into the ticketing technology, hardware, staffing costs and other associated costs.

Can I book an essential companion ticket?

For all DHP owned venues (Rock City, Stealth, Rescue Rooms, Oslo, Bodega, The Garage, Borderline and Thekla) and Manchester Cathedral please book a standard entry ticket and then email proof of eligibility through to customerenquiries@alttickets.com. Any of the below are accepted, in addition we will review an application without these forms of evidence on a case-by-case basis.

  • Front page of DLA / PIP
  • Front page of Attendance Allowance letter
  • Evidence that registered severely sight impaired
  • Recognised Assistance Dog ID card
  • Access Card

Once your request has been received and approved we will email you back with further information as to how your essential companion ticket will be issued.

For all other venues please contact them directly to be advised on their venue policies.

Cancellations and refunds

Unfortunately we cannot cancel, refund, exchange or transfer tickets unless the event has been cancelled, postponed or event details have significantly changed i.e. Venue change.

I have lost my ticket what can I do?

Unfortunately most types of tickets cannot be replaced if lost however please contact us on customerenquiries@alttickets.com (Monday - Friday 9am-6pm) so we can investigate your situation further.

How do I round up my order for charity?

When you buy a ticket from alt. tickets, you will be given the option to round up your order and donate the difference to one of our partner charities, Make-A-Wish* and Lincs and Notts Air Ambulance. Simply choose the charity you wish to donate the difference to, either round up your order to the nearest £1, £5 or select an amount to donate and click 'Add donation to order'.

Make-A-Wish©

Make-A-Wish© UK grants magical wishes to enrich the lives of children and young people fighting life-threatening conditions. A wish gives a desperately ill child and their family time away from the daily struggles of living with a serious condition. Since 1986, Make-A-Wish has turned the wishes of more than 10,000 seriously ill children into magical realities - creating memories to treasure forever, whatever the future may hold. Click here for more information.

Lincs and Notts Air Ambulance

Since our Charity began almost 22 years ago we have been called upon for more than 17,200 missions, bringing specialist medical attention to the people of Lincolnshire and Nottinghamshire in their greatest hour of need. Traveling at speeds of up to 160mph, our skilled team of doctors and paramedics effectively bring the equivalent of an A&E department to the scene of an incident and can transport a patient to a specialist unit or major hospital in a fraction of the time taken by road ambulance. Click here for more information

What is TicketPlan?

alt. tickets has partnered with TicketPlan to offer our customers an optional ticket protection facility. Our TicketPlan protection facility protects non-refundable bookings and facilitates a refund if a ticket holder is unable to attend an event due to a wide range of specified unforeseen circumstances. For more information click here.

How do I make a claim with TicketPlan?

To make a claim please click here.

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